Some creators set up exclusive "supporter-only" posts and gallery images. To access supporter-only content you must be logged in to Ko-fi when you make your donation. If you have paid a creator while logged in to Ko-fi, and you still aren't able to view the content, check the status of the transaction in the 'Support Given' menu option.
The most common cause of this is a "Pending" status, so this is the first thing to check.
If your transactions have a "Pending" status, this indicates that the creator's PayPal isn't fully verified, meaning the transaction can't be marked as completed. You can see the status under "Support Given" from the menu. We will try to contact the creator to ask them to verify their PayPal account. Additionally, PayPal will keep retrying for up to 30 days, and if the account still isn't verified, PayPal will return the funds to you.