If you have received PayPal payments but your page is not reflecting these payments, the problem is almost always due to an issue with the email address you are using for PayPal. Please confirm the following 2 points if payments are not showing on Ko-fi.
- Check that the PayPal email address entered into Ko-fi Payment Settings is exactly the same as the email address you are using in PayPal.
- Check you have verified your PayPal email address on the PayPal website, which usually involves clicking a link in an email PayPal send you to confirm the email address. Payments will often be in a Pending state until this is confirmed.
Resending Ko-fi Notifications
The payment goes directly to your account, but we rely on something called IPN (instant payment notifications) to tell Ko-fi that a transaction happened. In some cases these are switched off.
The first thing to do is check your PayPal account to make sure IPN is not disabled (see screenshot for where to find it, under settings).
If it's disabled, then enabling it should fix the issue.
If it is enabled, you should see a link to a IPN history page, and you should be able to resend the Instant Payment Notifications from there. If the page asks for a URL before seeing the history page then you can enter https://ko-fi.com/paypalnotify.ashx to enable the history to load.