Ko-fi doesn't handle any money that is sent. The payment is made from your supporter, directly to your PayPal, wholey through the PayPal platform. Often payments go into a 'Pending' state in PayPal.
There are many reasons for this. Sometimes it's when one of the PayPal accounts are new, it will take a few days to complete. When PayPal completes the payment, the coffee and message will show up in Ko-fi.
The most common reason a payment is in 'Pending' is that the email needs confirming on the paypal website.
If your Payment is in Pending, the first thing to do is log into your PayPal account and check to see if there are any messages. Sometimes you will need to confirm your account or email address before PayPal will complete the transaction.
PayPal provides the following instructions for confirming your email address:
"Here's how to confirm your email address on the PayPal Website.
- Click Profile next to "Log out" and select Profile and settings.
- In the email section click the Confirm this email link under your unconfirmed email address.
- We'll send you a confirmation email.
- In the email we send you, click the Confirm your email button to complete the confirmation process.
You will automatically return to the PayPal site where you will be asked to enter your password and the confirmation process will be complete."
The second most common reason a payment is in 'Pending' is that the wrong email was given.
If the above didn't work. Another thing to double-check is if the PayPal email address you entered in Ko-fi is correct and assosiated with PayPal. If it's incorrect, PayPal will normally keep trying for 30 days after which, the payment will be returned to the sender.
If you used an email address that you own, but it isn't yet associated with your PayPal account, you can still associate it with your PayPal account as a secondary email address. If this is done within 30 days, often this will be enough to receive the funds.